HEALTHCARE
Michelle Gaskill-Hames
Senior Vice President/Chief Operating Officer and Chief Strategy, Growth and Experience Officer
Kaiser Permanente Southern California and Hawaii
Kaiser Permanente Announces High-Level Executive Appointment for the Southern California and Hawaii Market
Michelle Gaskill-Hames has been appointed as Senior Vice President/Chief Operating Officer and Chief Strategy, Growth and Experience Officer for Kaiser Permanente Southern California and Hawaii.
Gaskill-Hames oversees eight medical service areas in Southern California, including the following locations: Los Angeles, West Los Angeles, Downey, Baldwin Park, South Bay, Panorama City/Antelope Valley and Woodland Hills/Ventura.
She will also lead Kaiser Permanente’s growth strategy and effort to improve the consumer experience and bring high-quality and affordable health care to more people in Southern California and Hawaii. Additionally, Gaskill-Hames will have oversight of the Member Services Department, ensuring the excellence in care.
“Michelle, among others, will partner with the Permanente physicians and local teams to ensure our health care delivery systems continue to provide excellent service and quality care,” said Julie Miller-Phipps, President, Kaiser Permanente Southern California and Hawaii, Health Plan and Hospitals. “I am confident she is the ideal leader for this challenging moment in history and well beyond.”
Gaskill-Hames began her career as a neonatal intensive care registered nurse and quickly rose through the ranks of several of the most respected health care organizations in the nation. She has delivered “leadership vision,” driven cultural transformation, and executed successful outcomes through her work at Advocate Healthcare, Huron Consulting, PricewaterhouseCoopers, and Northwestern Memorial HealthCare. She joined Kaiser Permanente’s Northern California Region in 2016.
Gaskill-Hames holds a Master of Health Services Administration and a Bachelor of Science in Nursing from the University of Michigan. She also holds a Project Management Certification from the Harvard School of Public Health.