Preview: Farmers Flips Learning Switch

A Farmers Insurance Group claims representative enters a bathroom to investigate the severity of water damage in a customer’s home. He waves an electronic device over the walls, floor and cabinets, testing moisture levels. When it buzzes, he opens the cupboard under the sink, finding rot beneath a burst pipe. This may sound ordinary, but the worker is not in a house at all. Rather, he’s six floors up in Farmers’ headquarters office in Woodland Hills, wearing an Oculus Rift virtual reality headset. The bathroom inspection is a demonstration of a digital program that has transformed how Farmers’ claims specialists are trained. Read the full story in the May 27 issue of the San Fernando Valley Business Journal.