Service: Grill Concepts excels at pleasing the customer. “When the guest leaves they know we did everything we could do to satisfy them,” said CEO Bob Spivak.

Service: Grill Concepts excels at pleasing the customer. “When the guest leaves they know we did everything we could do to satisfy them,” said CEO Bob Spivak.

When restaurant operating firm Grill Concepts LLC began to feel the heat from the economic downturn, the company’s co-founder Bob Spivak was called in to prevent the Woodland Hills company from getting burnt...

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