CEO: Ara Mahdessian
BUSINESS: software for home service businesses
NUMBER OF LOCATIONS: 3
EMPLOYEES: 800 to 900
NOTABLE: Expansion necessitated leasing 125,000 square feet of office space in Glendale.
To gauge just how fast ServiceTitan is growing, take a look at its employee numbers.
By the end of the year, the company is expected to have about 1,000 employees. Four years ago, it had a little more than 50.
Keith Tyndall, a company spokesman, said a key driver of growth at the Glendale company is its commitment to the home service professionals that use its software.
“Our founders’ story of building software for home services contractors has stayed at the heart of the markets we serve and the kind of products that we build,” Tyndall said.
ServiceTitan was No. 3 on the Business Journal’s Fastest Growing Private Companies list with a 342 percent growth in revenue between 2016 and 2018.
The company helps plumbers, contractors and home-repair companies manage operations in real time. The software organizes the scheduling, dispatching, invoicing and payment processing for jobs, and includes payroll and supply inventory management functions as well as customer satisfaction surveys and a marketing function.
Co-founders Ara Mahdessian, chief executive, and President Vahe Kuzoyan were not available to talk.
But in an interview earlier this year, Mahdessisan told the Business Journal that what makes the company work is creating a great work environment.
Mahdessian and Kuzoyan create that environment in several ways. It starts with building a culture, so people are excited to come to work with others who are masters of the craft. Second is giving the employees the autonomy to exercise their craft and build results for the company.
Lastly, there is the compelling mission that ServiceTitan presents of changing the lives of entrepreneurs in the home services industry.
“That mission is attractive for a lot of people who want to do something that is rewarding and gratifying and has great impact,” Mahdessian said in the interview.
Mahdessian and Kuzoyan founded the company as a way to help their respective fathers, both of whom are in the trades.
“When they needed software, we couldn’t find anything that was very good,” Mahdessian said in a 2015 interview with the Business Journal. “So, we decided to build it ourselves.”
Both co-founders remain very involved with the business and they work and collaborate with everyone along the employee spectrum, Tyndall said.