Providence Holy Cross Medical Center of Mission Hills was among nine statewide winners of the prestigious Eureka Awards bestowed by the California Council for Excellence. The Eureka Award for Performance Excellence is the top level award offered by CCE, part of the organization’s California Awards for Performance Excellence, known as CAPE. The CAPE program guides California organizations in maintaining competitiveness by promoting continuous improvement. Applicants are evaluated through 50-page application and a weeklong site visit, based on the requirements of the Baldrige Criteria for Performance Excellence: leadership, strategic planning, customer and market focus, measurement, analysis and knowledge management, workforce focus, process management and results. “We couldn’t be more proud, ending a very challenging year with such a prestigious honor,” Larry Bowe, the hospital’s chief executive said in a statement. “Our physicians, nurses, staff, volunteers – all of Providence Holy Cross – share this award. It is a tribute to their continuous pursuit of excellence.” The 377-bed hospital is part of the Providence Health & Services. Hospital officials will accept the Eureka Silver award at CCE’s 18th Annual Best Practices and Awards Conference, Celebrating Excellence 2012, May 1 and 2 at Disneyland’s Paradise Pier Hotel. Founded in 1992, the California Council for Excellence is a nonprofit foundation dedicated to helping California-based organizations achieve world-class results through the principles and criteria of the Baldrige Performance Excellence Program. The organization oversees programs such as CAPE and CTEA, as well as the Governor’s Award for Excellence and the United States Productivity Award. Providence Holy Cross, celebrating its 50th year, opened a four-story patient care tower this year, adding 138 new beds. The Mission Hills hospital is known for its emergency and trauma services, as well as its cardiology, neurology, pulmonology, maternity and oncology care. The medical center was the first community hospital in Los Angeles County, and the first hospital in the San Fernando Valley region to receive Magnet Status for Nursing Excellence from the American Nurses Credentialing Center (ANCC) in 2007.
